14:02:24 From Doris : Don't wanthurt their feelings. 14:02:27 From Laurlei : don't know what kind of reaction you will get 14:02:29 From Jessica: Afraid of reactions, not being liked if they take it personally. 14:02:29 From Peggy : Because you are afraid what people think 14:02:32 From Caitie : Unknown reaction/consequences 14:02:44 From Jean : There is an artit 14:02:51 From John : We could be worried that the person might take it as a criticism 14:02:53 From Karen : the response from the person. 14:03:15 From Cynthia : Don't wantdisappoint 14:03:23 From John : yes 14:03:47 From Peggy : People are really sensitive now a days 14:06:41 From Susan : I like the on-going aspect because then it seems less "serious" and becomes more welcomed. 14:08:03 From Karen : Was there a hand out? I'm not sure I got it. 14:08:32 From Regina (PLAN): Yes just a minute! 14:08:40 From Karen : thanks. :D 14:08:46 From Linda Bruno : lfbruno@cfl.rr.com 14:08:51 From Regina (PLAN): Handout: https://www.plan.lib.fl.us/handouts/20210119bruno.pdf 14:09:38 From Karen : Also this is being recorded right? 14:15:36 From Karen : :) 14:16:37 From Susan : smile 14:19:53 From Karen : that's very hurtful 14:20:12 From Karen : and also unprofessional 14:20:24 From Susan : I love that you asked him "why do you still have me working here"!!!! 14:22:30 From Karen : ITs all in how you speakthe staff member 14:22:55 From Maritza : They notice everything 14:23:03 From Karen : its creepy 14:23:28 From Susie : We learned from our mistakes 14:23:47 From Jean : creating an environment where people aren't afraidmake mistakes because it can inhibit effort 14:24:11 From Karen : nudge vs a push is different in that its the approach 14:24:54 From Jean : always, and I think people appreciate when I share that I'm learning too. 14:25:03 From Susan : I always tell my front line staff that they know way more than me! 14:25:16 From Peggy : If my staff make a mistake, I say "I do the same thing on occasion and tell them what I dostop making those type of mistakes. 14:25:24 From Karen : its harder when you don't feel like you are respected by your peers 14:25:30 From Peggy : I tryrelatethem.. 14:27:08 From Karen : and then you say, we are not talking about Karen we are talking bout YOU. 14:27:25 From Karen : deflecting 14:28:13 From Maritza : I always do that, its so helpful 14:34:43 From Jean : I tendlook for patterns...vs one incident 14:36:20 From Karen : that's a great idea! I wish we had that there here. 14:36:56 From Karen : well someone who looks for patterns 14:37:08 From Karen : i see a lot of it but I am not management 14:43:49 From Susan : I have found that strangers taking a training from me will offer feedback, whereas people and bosses I work with everyday don't, even when I outright ask for it. 14:49:52 From Eleanor : meta-feedback 14:54:11 From Jean : What does support from me look like? 14:55:36 From Karen : I didn't know for my storytime that moms could bring food in there, and a mom complained 14:55:48 From Caitie : The checking insee how progress was going 14:55:56 From Karen : My supervisor let me know it was okay for themhave foodknow for nexttime. (this was about 7 years ago) 14:56:03 From Susan : specifics; was given pluses and minuses as a trainer, so I knew whatimprove 14:56:12 From Karen : The way she explained it was nice and in a gentle and non blaming/angry manner 14:57:18 From Susan : yes, exactly 14:58:02 From Jean : I respond well when someone takes the timeexplain the why 14:59:24 From Susie : yes it is our choice 14:59:33 From Susie : thank you 14:59:39 From Doris : Thank you! 14:59:41 From Laurlei : thank you! 14:59:44 From wendi : thank you 14:59:45 From Lee : Thanks! 14:59:47 From Susan : Thank you Linda - great class! 14:59:48 From Eleanor : Thanks! 14:59:52 From John : thank you