10:06:09 From Kimberly : Yes, I did. We have no inventory of equipment. No tech plan. 2.5 years behind update with ILS. Running on 2008 server 10:07:16 From Kimberly : Yes, we are wanting to move to our County 2019 but TLC will not migrate us beyond 2016. 10:07:26 From Kimberly : We have a brand new server but TLC will not 10:07:39 From Kimberly : Yup 10:08:26 From Kimberly : Yes we =have a lot of potential security issues 10:09:04 From Guy : Majority of our public computers were bought in 2011 or 2013, staff computers are in the same boat. IT is refreshing computers for staff , starting with the oldest computers so that we can migrate to Microsoft 365 this year, but it will be 2-3 years to update all staff computers. We may be buying public computers ourselves so that they are not too old. We are updating our ILS this year as well. 10:09:04 From Laura : I think most counties rank library computer security very low. 10:10:28 From Guy : We are also hoping to implement Deep Freeze for our public computers for security and a consistent computing experience for our patrons. 10:11:26 From Renae : We use thin clients to control library patrons bad decisions. 10:11:28 From Lena : I believe we had some software conflict with Deep Freeze 10:11:53 From Lena : years ago 10:14:07 From Laura : I asked community members, but not a survey. 10:14:10 From Eric : We have done one as a system and for each branch 10:14:52 From Tammy : I did think about it - we are hiring a new technical services person and I want to work on this together. 10:14:54 From Eric : branch to branch was very interesting 10:15:24 From Eric : sure 10:17:24 From Guy : All of our branches submit a daily report at the end of the day and there is a section for patron comments/concerns - we use this to see trends of what patrons are looking for, asking for, or complaining about. We don't have or at least have not ever truly surveyed our patrons other than some OverDrive questionnaires. 10:30:14 From Jaime : Researching different digital collections mgmt. options - one is a broader digital asset system (not library/archival specific) and they "include for free" AI facial recognition. I wonder who they're selling it to... 10:37:45 From Laura : We have older clients who don't have updated phones. (and don't want them.) 10:38:41 From Laura : Some of them get upset at feeling left behind and I have no idea what to say. 10:41:13 From Laura : I live in the woods, we do not have a great signal at my house. 10:42:36 From Jaime : My sister discovered (with 5 people suddenly online all at the same time), that the microwave turned on would take down their wifi 10:43:41 From Laura : I have that same microwave issue. 10:53:01 From Kimberly : One of the things we are currently doing is replacing mechanical hard drives with SSD's 10:53:15 From Kimberly : They are a lot faster 10:53:36 From Renae : It is worth it. I love my Dell latitude with SSD. 10:55:06 From Renae : Do you have a recommendation for a cloud server? 10:55:59 From Renae : okay. thanks. I have been researching it but with 2 hurricanes in the last 3 years. I have considered cloud 10:56:49 From Renae : Still waiting to get our main library open from flooding from Hurricane Sally in Sept 2020 10:57:14 From Renae : That would be great. 10:57:15 From Renae : Thanks 10:57:57 From Laura : This is so interesting, I can see how you'd go over. 10:58:18 From Lena : we're not seeing all of the questions 10:58:23 From Guy : When I was working at an academic library, I was in charge of the website, ILS, and EZproxy - I had an PC instance running on AWS that made it great for seeing what users saw/had access to from outside the university. It was great for testing EZproxy... 11:01:16 From Janet : Must go. So Sorry. Thank you. 11:02:19 From Regina : Next session is February 25th @ 10 AM CT / 11 AM ET 11:02:23 From Laura : Thank you so much for this class. It's so interesting. 11:02:39 From Guy : Thank you! 11:02:42 From Jaime : Thank you 11:02:43 From Kimberly : Thank you! 11:02:44 From Renae : thanks 11:02:47 From Halimeh : Great information. Thank you