09:57:40 From  Hope : good morning everyone
09:57:56 From  Sarah : Good morning!
09:58:05 From  Regina (PLAN): Good morning!
09:58:34 From  Gayle : Good morning!
10:00:58 From  Sarah : Good morning!
10:01:35 From  Hope : are there any printable powerpoints?
10:01:35 From  Phillip : good morning!
10:01:47 From  Kandace : good morning
10:01:51 From  Joanne : Good morning
10:01:55 From  Jessica : Good morning!
10:02:00 From  Rebecca : Good morning!
10:02:08 From  Maria : Good morning.  May we have the link to the presentation please?
10:02:13 From  Kandace : emotion
10:02:14 From  ThuHa : Good morning.
10:02:15 From  Kandace : emotions
10:02:16 From  Katherine : emotion
10:02:16 From  Phillip : emotion
10:02:17 From  Regina (PLAN): Yes -- I'll get the link!
10:02:18 From  Craig : emotion
10:02:18 From  Theresa : emtions
10:02:19 From  Joanne : e
10:02:19 From  Rebecca : Emotion
10:02:21 From  Robin : Hello from Fish and Wildlife Research Institute.
10:02:21 From  Hope : emotion
10:02:39 From  Regina (PLAN): Slides: https://www.plan.lib.fl.us/slides/20210312monte.pdf
10:03:07 From  Regina (PLAN): Reminder: Please change To: drop-down box to "All panelists AND ATTENDEES." Thanks!
10:03:41 From  Maria : Johari window
10:03:42 From  Hope : We have all had bad bosses, ones we would not like to repeat
10:03:46 From  Sarah : People are your most valuable resource.
10:03:55 From  Joanne : The need to RESPECT those we supervise.
10:03:55 From  Sharon : Manage by walking around...
10:03:57 From  Katherine : Carrot Principal
10:04:19 From  Katherine : Were there handouts today?
10:04:22 From  David : Don't let people delegate back to you.
10:04:41 From  Lauren : Situational Leadership
10:04:43 From  Doris  : Reinforced many of the things that I already do and put a name to those practices.
10:08:22 From  Kandace : Because it's one of the hardest things to teach
10:08:25 From  Maria : Because people are the most valuable resources
10:08:29 From  Doris  : People are hard.
10:08:40 From  Joanne : We need each other to accomplish the greatest.
10:08:40 From  Hope : its hard
10:08:42 From  Wen : It is not taught in library school!
10:08:45 From  Jean : So many things become attainable through being able to work with others
10:08:50 From  Katherine : It costs more to gain new customers and staff than it is to retain them
10:09:11 From  Lauren : everyone is different with different backgrounds
10:09:14 From  Katherine : zero
10:09:55 From  Katherine : 5%
10:18:13 From  Doris  : More professional.
10:18:15 From  Lauren : better communication skills
10:18:15 From  Kandace : You can take a minute to evaluate your immediate response to a situation
10:18:18 From  Robin : clarity in thinking
10:18:18 From  Maria : higher satisfaction level of people
10:18:20 From  Kandace : Communicating effectively for each individual person
10:18:24 From  Craig : being able to connect better
10:18:30 From  Hope : You won't outburst, you will think it through before you talk.
10:18:32 From  Theresa : Help control from saying something hurtful
10:18:38 From  Jessica : gives you perspective of the situation
10:18:42 From  Sharon : As you mentioned, people are let go for behaviors. So you will manage your actions better.
10:18:42 From  Katherine : improved forcus on task
10:18:45 From  Joanne : Benefits to using emotional control is that it allows us to filter our reactive self.
10:18:46 From  Katherine : focus
10:18:47 From  Marisa : Give you time to pause
10:18:49 From  Marisa : no lol
10:18:52 From  Marie : no
10:18:53 From  Carol : with practice
10:19:05 From  Katherine : NO personalities can get in the way
10:19:36 From  Jean : Allows time for application of perspective
10:19:37 From  Nicole : If you are dealing with a manipulative person, stopping and not reacting gives you time to have perspective
10:22:19 From  David : Daniel Kahneman describes these two types of thinking in "Thinking, Fast and Slow"
10:22:22 From  Kandace : Situations that trigger personal traumas, fears, or insecurities.
10:22:25 From  Marisa : Outside of work stressors
10:22:27 From  Robin : Assumption
10:22:35 From  Maria : cultural differences in the way emotions are displayed and accepted
10:22:43 From  David : It takes more effort to control emotion.
10:22:46 From  Katherine : preparation for as many situations as one can
10:25:00 From  Gayle : The desire to want to relate to your staff on a more personal level.
10:30:51 From  Doris  : It accomplished nothing but problems for himself.
10:31:02 From  Carol : Release of emotion,
10:31:05 From  Maria : nothing positive--possibly arrested on a federal crime...
10:31:10 From  Sharon : got him arrested. Nothing else...
10:31:11 From  Marisa : It did nothing for him.
10:31:11 From  Kandace : Just the immediate need to release that rage. In the end, he was further set back.
10:31:13 From  Sarah : arrested
10:31:16 From  Christine : A longer stay at the airport! Misssed flight! maybe jail time
10:31:18 From  Darcia : He could have yelled a curse word.
10:31:27 From  Craig : nothing good came from it
10:31:27 From  Stephanie : Nothing good accomplished. Take a deep breath and find out if there is a solution
10:31:30 From  Hope : Instant reaction
10:31:37 From  Pamela : no solution to the problem
10:31:40 From  Nancy : Lots of problems
10:31:50 From  Joanne : It accomplished nothing. Stopping and taking a deep breath would have given him time the redirect his behavior.
10:33:16 From  Robin : So physical. When I was a farm girl, I never had the energy to get angry. I find exercise important to emo control. 
10:34:27 From  Darcia : Perhaps he could have walked off in a huff instead.
10:35:44 From  Kandace : He could have channeled that energy into figuring out what to do next. Find another flight, start making calls to let people know his plans are changed.
10:35:46 From  Carol : I think it would be difficult for the man in the airport example to do something different without training of emotion control and practice
10:35:49 From  Sarah : Count to ten then walk away.
10:35:50 From  Craig : take a moment to himself
10:35:50 From  Christine : looked for a new flight, sat down and do some paperwork out of his briefcase.
10:35:54 From  Nancy : Taken time to process and calm down.
10:36:10 From  Doris  : He could have tried some breathing exercises.
10:36:16 From  Katherine : Count to 12 - take a deep breath
10:36:34 From  Hope : He needed to close his eyes, take a breath, and if he needed more he could ask for someone in charge, to see what could be done.
10:40:32 From  Kim : You need positive people in your life.
10:41:01 From  Pamela : Open minded is very important.
10:41:05 From  Kandace : It's really important to relate to staff as people first, then employees.
10:41:07 From  Maria : We need to take a minute and think through decisions and thoughts when we are making decisions and dealing with people
10:41:17 From  Doris  : The compliment should be specific, not general.
10:41:27 From  Wen : find your empathy
10:41:42 From  Pamela : balance
10:41:48 From  Katherine : I learn a lot from Dowd - everyone has baggage and everyone has a bad day.  empathize comnmunicate
10:45:22 From  Katherine : Never send "that" letter right away - wait a week or two - look it over again then discard or adjust and proceed
10:45:31 From  Kandace : laziness
10:45:33 From  Christine : Yelling
10:45:36 From  Marisa : Whiney Baby voice
10:45:40 From  Marisa : in adults
10:45:41 From  Sarah : belittling
10:45:42 From  Kim : Disrespectful
10:45:45 From  Gayle : Disrespect
10:45:47 From  Rebecca : Rudeness
10:45:47 From  Keisha : Complaining
10:45:49 From  Tina : negative criticism without justification
10:45:58 From  Doris  : One staff member disrespecting another staff member.
10:46:00 From  Wen : bully
10:46:03 From  Pamela : Inability to listen and talk over folks
10:46:15 From  Amy : Arrogance
10:46:23 From  Jessica : Passive aggressiveness
10:46:26 From  Jennifer : Dismissive
10:46:31 From  Becky : constantly being negative with every situation and idea.
10:46:38 From  Katherine : have a respectful conversation with the other person - they may not know how they sound
10:46:41 From  Darcia : ditto passive aggressiveness.
10:46:55 From  Jean : passive aggressive and deliberate violation of policy or instruction
10:47:05 From  Kim : And can not take words back
10:47:30 From  Becky : "better than everyone else" attitude
10:49:57 From  Pamela : review your thoughts with a trusted friend.
10:50:35 From  Katherine : I learned from X-Files two useful things:  #1 Trust No One #2 The Truth is Out There :)
10:56:31 From  Katherine : arn
10:56:34 From  Katherine : darn
10:56:40 From  Robin : "put kettle on"
10:56:50 From  Katherine : gives you time to think
10:57:02 From  Hope : It can help you feel refreshed and gives  you a moment
10:59:05 From  Katherine : does
10:59:05 From  Carol : does
10:59:05 From  Hope : actions mean more
10:59:09 From  Tina : actions
10:59:09 From  Christine : does
10:59:09 From  Lee : does
10:59:10 From  Kandace : actions 
10:59:10 From  Sharon : what they do
10:59:10 From  Nancy : Actions
10:59:11 From  Maria : what someone does
10:59:14 From  Rebecca : Definitely what they do
10:59:17 From  Donna : does
10:59:27 From  Kim : Actions
11:00:17 From  Hope : some people just tell you what you want to hear, and they are good at making themselves sound great, but no follow thru
11:00:32 From  Kandace : submissive
11:00:32 From  Hope : unsure of yourself
11:00:33 From  Maria : submission
11:00:35 From  Katherine : you don't want to be there
11:00:42 From  Joanne : resentment
11:01:25 From  Katherine : I tell my volunteers that wherever they are (within reason) is where they are suppose to be "OWN IT!"
11:02:19 From  Katherine : yes
11:02:22 From  Katherine : yes yes yes
11:02:23 From  Hope : yes
11:02:25 From  Sharon : oh yes...
11:02:25 From  Maria : yes
11:02:26 From  Nancy : yes
11:02:26 From  Keisha : Oh yea
11:02:27 From  Rebecca : It happens
11:02:27 From  Jennifer : You bet
11:02:27 From  Lauren : heck yes
11:02:30 From  Joanne : nah ;)
11:03:05 From  Hope : oh my, yeeessss
11:03:58 From  Carol : Happy, sad, angry, ashamed, and ?
11:04:15 From  Katherine : forgot fear
11:05:01 From  Katherine : true fear provides fight or flight response
11:07:25 From  Christine : smile
11:07:27 From  Maria : smile
11:07:28 From  Keisha : Smiling
11:07:31 From  Hope : mouth
11:07:32 From  Nancy : smiling
11:07:33 From  Hope : smile
11:07:55 From  Kim : Yes
11:08:18 From  Carol : our voice sounds different when we’re similing
11:08:46 From  Hope : we need to smile with our eyes
11:09:32 From  Christine : oh no!
11:09:35 From  Kandace : stressed
11:09:36 From  Joanne : elation
11:09:36 From  Nancy : overload
11:09:40 From  Jessica : frustrated
11:09:45 From  Gayle : overwhelmed
11:09:48 From  Katherine : I won the Publishers' clearing house
11:09:49 From  Hope : worried
11:09:50 From  Lauren : fear
11:09:50 From  Jessica : scared/worried
11:09:51 From  Christine : Unsure
11:09:51 From  Joanne : fear
11:09:52 From  Tina : worried
11:09:53 From  Kandace : shock, oh
11:09:55 From  Sarah : worried
11:09:58 From  Craig : what have I done?!
11:10:03 From  Hope : bored
11:10:03 From  Jessica : bored
11:10:06 From  Tina : hopeless
11:10:06 From  Christine : sad,
11:10:06 From  Kandace : ugh
11:10:08 From  Lauren : sadness
11:10:09 From  Joanne : sad
11:10:15 From  Katherine : vb the middle one is gosh that looks delicous
11:10:23 From  Hope : stressed
11:10:25 From  Jessica : thinking/pensive
11:10:28 From  Jennifer : Thoughtful
11:10:28 From  Kandace : thoughtful
11:10:29 From  Nancy : planning
11:10:30 From  Sarah : thinking
11:10:31 From  Joanne : thoughtful
11:10:31 From  Maria : curious
11:10:32 From  Hope : happy, joy
11:10:32 From  Katherine : goodness are they still talking
11:10:32 From  Jessica : engaged
11:10:32 From  Kandace : happy
11:10:33 From  Joanne : happy
11:10:34 From  Sarah : happy
11:10:35 From  Rebecca : Happy
11:10:36 From  Christine : happy
11:10:36 From  Carol : open
11:10:36 From  Lauren : happy attentive
11:10:37 From  Nancy : happy
11:10:38 From  Christine : content
11:10:40 From  Maria : interested
11:10:40 From  Hope : surprised
11:10:40 From  Kandace : exciteddddd
11:10:41 From  Jennifer : happy
11:10:42 From  Christine : surprise
11:10:43 From  Maria : excited
11:10:43 From  Sarah : surprised
11:10:43 From  Joanne : excited
11:10:43 From  Nancy : excitted
11:10:44 From  Rebecca : Surprise
11:10:44 From  Jessica : shocked happy
11:10:45 From  Jennifer : Excited
11:10:47 From  Katherine : bottom middle: "oh you think you're cute"
11:11:29 From  Kim : Overwhelmed
11:12:59 From  Hope : argue
11:13:00 From  Rebecca : Argue
11:13:00 From  Kandace : interrupt
11:13:02 From  Nancy : react
11:13:08 From  Joanne : disagree
11:13:09 From  Robin : ask questions
11:13:18 From  Wen : tune them out.
11:13:34 From  Kim : Drink water
11:13:37 From  Doris  : I have no problems controlling my mouth, but my face has a mind of its own.
11:13:48 From  Kim : A lot of water
11:14:56 From  Kandace : 30%
11:14:57 From  Christine : 20%
11:14:58 From  Tina : 30
11:14:59 From  Robin : 20%
11:15:00 From  Nancy : 20%
11:15:04 From  Lauren : depends on coffee
11:15:04 From  Sharon : 25%
11:15:22 From  Lauren : At 5 oclock its 0
11:23:21 From  Joanne : thank you!!
11:26:20 From  Katherine : Thank you so much.  Another great webinar!
11:26:24 From  Candice : Thank you
11:26:25 From  Christine : Thank you, have a great day!
11:26:26 From  Sarah : Thank you!
11:26:29 From  Tina : Thank you
11:26:31 From  Nancy : Thank you!
11:26:32 From  Maria : Thank you!
11:26:34 From  Jessica : Thank you so much -  have a great weekend!
11:26:34 From  Theresa : Thank you -
11:26:35 From  Hope : thank you, see you next Friday
11:26:35 From  Wen : Thank you.
11:26:35 From  Becky : thank u
11:26:35 From  Jennifer : Thank you!
11:26:37 From  Keisha : Thank you!
11:26:38 From  Darcia :  Thanks. Good day! Have a great weekend.
11:26:39 From  Robin : Be well all.
11:26:41 From  Sharon : thank you
11:26:47 From  Doris  : Thank you!
11:26:49 From  Carol : Thank you!!
11:26:55 From  Amy : Awesome presentation and speaker!!  Looking forward to next one!