00:33:06 Regina Burgess: Handouts https://www.plan.lib.fl.us/handouts/20220124bruno.pdf 00:34:18 Elisabeth Trotta: Not having it in you to care anymore 00:34:26 Brittnee Fisher: Overwhelmed 00:34:40 Michaela Cantini: so many needy people and overwhelmed 00:34:42 SARA VILLA: Frustration 00:34:54 Mimi MInnick: too many demands from too many constituents and only one me 00:35:01 Elisabeth Trotta: Having an empty bucket! 00:38:21 Casey Brant: When it feels like what you do isn't appreciated. 00:38:32 Brittnee Fisher: unfair distribution of duties 00:38:33 Elisabeth Trotta: Stress in Relationships with family and friends outside of work 00:38:36 SARA VILLA: Policies that limit our abilities to help patrons 00:38:39 Mimi MInnick: not having boundaries/wanting to please everyone/seeing all the possibilities but not having time for it all 00:52:40 Michaela Cantini: rose colored glasses - fail to see the reality of a situation 00:53:17 Regina Burgess: Sense of humor - could be (or become) inappropriate with compassion fatigue 00:53:48 Brittnee Fisher: I'm not one...but I have a coworker that is. I think sometimes her positivity is a weakness. She was recently told that her ability to be positive in any situation was actually toxic and was having the opposite affect of what she intended. It was very upsetting to her to hear that. It really brought her down. 00:53:53 Ariel Carmichael: people person - everybody comes to you for everything because your personality draws them in 00:59:50 SARA VILLA: Customers will be annoyed with their positivity and get angry 01:00:12 Miranda Scotti: it puts distance between the worker and the patron and reduces trust 01:01:29 SARA VILLA: Customers may not think their problems are being taken seriously 01:08:12 Mimi MInnick: impatience with their issues 01:08:36 Casey Brant: a lot of patrons don't handle change well and a powerful may not know how to handle that 01:09:00 SARA VILLA: lack of empathy can trigger already agitated customers 01:14:47 Miranda Scotti: When I get obsessive, it's hard for me to concentrate on anything or anyone else until I get unstuck 01:14:59 Brittnee Fisher: You might overthink the problem that could have an easy solution. 01:15:16 SARA VILLA: You take on too much responsibility and can't get anything done 01:15:25 Laura Mercado: there's no right way to handle the situation which is very frustrating 01:17:39 Miranda Scotti: I feel drained just thinking about it 01:20:15 SARA VILLA: Managers that are in this category are toxic to the workplace and frustrate all other categories 01:21:40 SARA VILLA: True 01:23:38 SARA VILLA: They allow patrons leeway when they shouldn't 01:23:42 Brittnee Fisher: They may not have a sense of urgency to get things solved in a way that the patron deems appropriate. 01:23:57 Brittnee Fisher: Sort of creating a bigger problem 01:25:10 SARA VILLA: Perfect 01:25:12 Laura Mercado: perfect 01:25:14 Elisabeth Trotta: Perfect 01:25:15 Mimi MInnick: powerful 01:25:17 Casey Brant: perfect 01:25:17 Miranda Scotti: perfect 01:26:03 Michaela Cantini: powerful/perfect 01:26:16 Casey Brant: outreach 01:26:19 Mimi MInnick: outreach 01:26:22 Michaela Cantini: outreach 01:26:24 Mimi MInnick: teen librarian 01:33:11 Miranda Scotti: rest, alone time, quiet 01:33:12 SARA VILLA: relaxation, quiet time 01:33:17 Casey Brant: space to myself 01:33:25 Casey Brant: yes! 01:33:37 Ariel Carmichael: doing puzzles, reading, playing single player video games, listening to music alone 01:34:27 Michaela Cantini: sports, going out, group games 01:35:27 Casey Brant: I'm in the middle. I enjoy hosting parties but afterward need time to myself to recover 01:39:59 SARA VILLA: Sometimes I need to take a step back to process a situation before responding 01:40:41 Ariel Carmichael: More project/alone time after being on desk or on phones assisting members 01:44:21 Elisabeth Trotta: Ring Fit 01:44:27 Ariel Carmichael: I second the Ring Fit 01:44:30 Elisabeth Trotta: It’s a game for the Nintendo Switch 01:44:42 Ariel Carmichael: You run and exercise to fight bosses 01:44:44 Elisabeth Trotta: Where you are like on an adventure but they make you jog and squat and plank and stuff to beat the bad guys 01:44:55 Michaela Cantini: It is just my "me" time and I treasure it. I do a lot of problem solving in my head while I run long distances. 01:46:14 Elisabeth Trotta: I wish my cats did this…at night. Instead I adopted 2 kittens at Thanksgiving and now I wake up every night to them walking across my face. 😂 01:48:06 Ariel Carmichael: for me it's chips and cheese. I can't buy it anymore 01:48:18 Michaela Cantini: ice cream 01:48:48 Miranda Scotti: I like to apply the listen to your body rule when it comes to eating well, even if it's not always "healthy" 02:00:09 Michaela Cantini: journaling 02:00:39 SARA VILLA: meditation helps 02:01:43 Miranda Scotti: Thank you! 02:01:44 Ariel Carmichael: thank you!