00:36:11 Regina Burgess: One location will be in Tallahassee. 00:36:22 Regina Burgess: https://bit.ly/3FtCa7m 00:37:41 Regina Burgess: Handouts: https://www.plan.lib.fl.us/handouts/20220223bruno.pdf 00:38:16 Hyacinth Power: Staff 00:38:22 Gloria Buenavista: coworkers 00:38:27 Winona Patterson: volunteers 00:39:32 Hyacinth Power: Security officers 00:41:23 Susan Crutchfield: communication 00:41:26 Winona Patterson: relationships 00:41:28 Frances Williams: Keeping up Moral 00:41:37 Matthew Meehan: Positive culture 00:41:39 Hyacinth Power: Happy internal customers impact happy external customers 00:41:51 Ylana Luigi: empathy and patience 00:42:29 Frances Williams: Happy work place is not distracting you can focus more on your job 00:42:32 Hyacinth Power: morale 00:44:25 Susan Crutchfield: yes 00:44:31 Vanessa Neblett: yes 00:44:41 Hyacinth Power: Not search but interview 00:47:41 Vanessa Neblett: we will 00:48:52 Regina Burgess: Sharing this again in case anyone missed it. Handouts: https://www.plan.lib.fl.us/handouts/20220223bruno.pdf 00:53:04 Hyacinth Power: To be acknowledged 00:53:16 karen cook: communication is so very important 00:53:38 karen cook: yes 00:54:39 Regina Burgess: We watch out for each other! 00:56:24 Winona Patterson: Golden Rule - treat others how you want to be treated 00:56:27 Gloria Buenavista: smile and talk to co-workers 00:56:38 Hyacinth Power: Hello, thank you, excuse me 00:56:51 karen cook: take time to be kind 00:57:02 Frances Williams: greet one another as you pass through there area as you go from one place to another 00:57:37 Susan Crutchfield: Listening to someone speak without interrupting them 00:58:16 Hyacinth Power: Mask cover the smiles but it shows in the eyes 00:58:25 karen cook: I smile, but I do not have a nice smile. lol 00:59:25 Frances Williams: Yes 01:00:34 karen cook: lol 01:00:44 Ylana Luigi: loving this webinar completely! 01:08:09 Gloria Buenavista: dealing with personal issues 01:08:10 Winona Patterson: Your own mood that day 01:08:55 Hyacinth Power: Be willing to forgive and let it go 01:09:01 karen cook: I am always afraid I might hurt someone's feelings, I would like thing done and being so careful to chose the right words 01:10:08 Ylana Luigi: lack of time to interact with my coworkers and understand their current personal situations 01:10:53 Hyacinth Power: Do not use the email to vent. 01:11:49 Ylana Luigi: true, just have a sense of their mood 01:13:55 Frances Williams: I am kind and empathetic and some coworkers see that as Life never happens to me and they resent it, when I am kind and empathetic by choice. Life happens to all of us, me included. 01:15:35 Hyacinth Power: I reminded a staff recently that supervisors are humans and have emotions as everyone else. 01:17:06 Frances Williams: Exactly 01:17:49 Gloria Buenavista: a candy 01:18:01 Winona Patterson: Thank you notes, even small ones 01:18:14 Gloria Buenavista: I helped my coworker today dealing with delivery. she's having trouble with her back 01:18:26 karen cook: dollar plus store now lol 01:18:31 Vanessa Neblett: food is my go-to 01:18:37 Hyacinth Power: Acknowledge someone for something they did going above and beyond with a hand written note. 01:19:00 Ylana Luigi: haha Vanessa !! 01:19:12 karen cook: acknowledge something they did or a project they completed by telling them what a good job they did 01:19:34 karen cook: a pepper mint or hersey kiss on the desk 01:20:15 Hyacinth Power: Today I went to an event and picked up freebies for all the staff. They were appreciative. 01:20:33 Ylana Luigi: sometimes recognize the coworker kindness in a small team meeting 01:27:31 Winona Patterson: yes 01:27:31 karen cook: yes 01:27:34 Vanessa Neblett: yes 01:27:34 Gloria Buenavista: yes 01:27:36 Hyacinth Power: yes 01:27:37 Susan Crutchfield: yes 01:27:42 Matthew Meehan: yes 01:27:58 Vanessa Neblett: i have seen them celebrate it... 01:31:52 Susan Crutchfield: I miss fill in blank for 2nd page, nos. 6&7. Was interrupted 01:32:09 Susan Crutchfield: thank you 01:32:27 Susan Crutchfield: show more patience 01:32:28 Winona Patterson: Awareness that others' moods may not match my own positive demeanor 01:32:32 Gloria Buenavista: be more understanding 01:32:38 Marilyn Williams: please give me number 13 please 01:32:55 Marilyn Williams: thanks 01:33:12 Frances Williams: find more to compliment others on 01:33:31 Gloria Buenavista: i have to go. am at the front desk. Thank you so much. i really e njoyed this 01:33:40 Frances Williams: Yes not in a fake way, something genuine 01:33:55 Susan Crutchfield: Great webinar. Gotta go. Thank you 01:33:59 karen cook: I am an employee who works with several 30 somethings, I am 30+ years older than them. I can try to understand the online games that they play more 01:34:02 Hyacinth Power: More of acknowledging and less of being quiet 01:34:10 Linda Bruno: LindasWorkshops@gmail.com 01:34:53 Winona Patterson: I'm an extrovert in an introvert-led field, and I need to be understanding of that 01:34:53 Hyacinth Power: Linda, I have thoroughly enjoyed this webinar. 01:34:54 Ylana Luigi: when I am a little under the weather, I put my effort to treat people around me the way I would like other people treat my mom, daughter, the people that I love 01:35:00 karen cook: thank you 01:35:14 Winona Patterson: Thanks!! 01:35:17 Vanessa Neblett: thank you!!