Webinar (Recording): How to Write Effective Survey Questions to Get Useful Data with Kathy Dempsey

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Date/Time
Date(s) - 03/13/2019
10:00 am CDT - 11:00 am CDT


Graphic of clipboard denoting a survey

If you cannot attend the live webinar, register below to receive a link to the webinar recording.

Is your library planning for upcoming services, programs, or events? They’ll be more successful if you know what sorts of things the people in your service area truly want and need. Great marketers and planners don’t guess what people want, and they don’t presume to already know. They ask!

Still, doing a “simple survey” isn’t all that simple. If you don’t know exactly how to write and ask the questions, you may find out later that you didn’t get any actionable data. Marketer and wordsmith Kathy Dempsey can prepare you to avoid survey pitfalls. Sign up for this webinar so you’ll understand the basics:

  • Every word you choose matters.
  • Beware open-ended questions.
  • Always avoid library lingo.
  • Never ask about “interest.”
  • Ask the same question more than once.
  • Write, test, tweak, repeat.
  • What makes people take surveys?

This webinar will also touch on how to distribute surveys to get good response rates.

Kathy Dempsey wrote the popular tome The Accidental Library Marketer and founded her own marketing consultancy, Libraries Are Essential. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to gain respect and funding. Kathy has been the editor of Marketing Library Services newsletter for 24 years, and was formerly editor-in-chief of Computers in Libraries magazine. She also blogs at The ‘M’ Word. She’s an active member of the New Jersey Library Association, and Founding Chair of the Library Marketing and Communications Conference.

Competency Index for the Library Field: Library Management Competencies

Skill Level: Introduction & Beyond Basic

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