Webinar: Customer Service in a Digital World with Diana Silveira

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Date/Time
Date(s) - 11/12/2020
11:00 am CST - 12:00 pm CST


As our primary contact points with many users continue to move to the digital world, how do we deliver quality service in an online environment? During this session, we will look at customer service online.

We will explore:

  • Customer Service tips for online reference
  • Utilizing chatbots and other online help
  • Developing and managing mailing lists
  • Best practices for websites
  • Developing a connection with users via social media

This interactive workshop will help you engage virtual users and bring your online services to the next level.

Diana Silveira is a librarian and President of Novare Library Services, where she works with libraries to develop, implement, and utilize technology effectively. Previously, she was employed by the Tampa Bay (FL) Library Consortium and the Charlotte Mecklenburg (NC) Library. She has an MLIS from UNC-Greensboro and a BS in psychology from Catawba College. Her book, Library Technology Planning for Today and Tomorrow, published by Rowman and Littlefield in 2018, is now available.

Register

Register for the live webinar or the webinar recording. Even if you don’t attend the live event, you will receive a link to the webinar recording after the event. Please email us if you have any questions.

For FY2020-21, 83% of the total costs for the PLAN Continuing Education program ($220,000) is supported by federal money and 17% of this program ($44,000) is supported by local money. The total budget of the project is $264,000.