Date(s) - 09/09/2019 - 09/01/2020
PLAN is pleased to offer Ryan Dowd’s “The Librarian’s Guide to Homelessness” course to our members.
This is a self-paced online training course that will remain available until September 8, 2020, for registered attendees. The entire training can be completed in less than 4 hours. It consists of 49 short videos, most of which are less than 5 minutes each. You can do one video, exit, and go back and watch another video later — the course does not need to be completed at one time.
This online training course teaches a three-part strategy for modern libraries:
- Understand the homeless experience.
- Recognize that—because of that experience—threats and punishment are ineffective with homeless patrons.
- Learn how to use the tools and skills of “Empathy-Driven Enforcement” instead.
You and your staff have way more influence over your patrons than you realize. Little details in your behavior cause big changes in their behavior, for example:
- Turning your body by 15 degrees lowers patron aggression.
- There are six phrases you should never use with homeless patrons.
- The way most people provide ‘back-up’ to their colleagues makes the situation worse.
The training has three goals:
- Your staff are more confident.
- Your library is calmer and safer.
- Your library is inclusive, serving homeless patrons alongside everyone else.
After you register, you’ll receive login information from Niche Academy within 2 business days. You may register for the course at any time until September 1, 2020, and the course must be completed by September 8, 2020.
Note: Due to our licensing agreement, this training is only available to PLAN members. If you are not a PLAN member, please contact your multi-type library cooperative to check if they are offering this or similar training for their members:
- Tampa Bay Library Consortium
- Northeast Florida Library Information Network
- Southeast Florida Library Information Network
- Southwest Florida Library Network