The Librarian’s Guide to Homelessness (Self-Paced Online Course)

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Date/Time
Date(s) - 09/09/2019 - 09/01/2020
All Day


Photo of a homeless manPLAN is pleased to offer Ryan Dowd’s “The Librarian’s Guide to Homelessness” course to our members.

This is a self-paced online training course that will remain available until September 8, 2020, for registered attendees. The entire training can be completed in less than 4 hours. It consists of 49 short videos, most of which are less than 5 minutes each. You can do one video, exit, and go back and watch another video later — the course does not need to be completed at one time.

This online training course teaches a three-part strategy for modern libraries:

  1. Understand the homeless experience.
  2. Recognize that—because of that experience—threats and punishment are ineffective with homeless patrons.
  3. Learn how to use the tools and skills of “Empathy-Driven Enforcement” instead.

You and your staff have way more influence over your patrons than you realize. Little details in your behavior cause big changes in their behavior, for example:

  • Turning your body by 15 degrees lowers patron aggression.
  • There are six phrases you should never use with homeless patrons.
  • The way most people provide ‘back-up’ to their colleagues makes the situation worse.

The training has three goals:

  1. Your staff are more confident.
  2. Your library is calmer and safer.
  3. Your library is inclusive, serving homeless patrons alongside everyone else.

After you register, you’ll receive login information from Niche Academy within 2 business days. You may register for the course at any time until September 1, 2020, and the course must be completed by September 8, 2020.

Note: Due to our licensing agreement, this training is only available to PLAN members. If you are not a PLAN member, please contact your multi-type library cooperative to check if they are offering this or similar training for their members:

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