Date(s) - 08/14/2020
8:30 am CDT - 4:00 pm CDT
WORKSHOP: Homeless Training Institute with Ryan Dowd: Do you have patrons who bring in too many bags? Smell really bad? Panhandle in your library? Argue with you and other patrons? This 4-hour interactive training is much more than simple “sensitivity training.”
You will learn why homeless individuals do what they do and the practical tools for resolving problems. There is a special focus on mentally ill and/or addicted patrons. After this training, you will have more confidence with homeless patrons.
This training is based on the ALA book, The Librarian’s Guide to Homelessness.
Ryan Dowd has spent most of his career as Executive Director of Hesed House, a large homeless shelter outside of Chicago, Illinois. In addition to running the shelter, Ryan trains organizations around the world how to compassionately manage problematic behavior from troubled individuals. His book, The Librarian’s Guide to Homelessness, was published by the American Library Association. Ryan is a licensed attorney and has a Master’s of Public Administration.
More information on breakout sessions will be added later.