Date(s) - 08/14/2020
8:30 am CDT - 4:00 pm CDT
WORKSHOP: Homeless Training Institute with Ryan Dowd: Do you have patrons who bring in too many bags? Smell really bad? Panhandle in your library? Argue with you and other patrons? This 4-hour interactive training is much more than simple “sensitivity training.”
You will learn why homeless individuals do what they do and the practical tools for resolving problems. There is a special focus on mentally ill and/or addicted patrons. After this training, you will have more confidence with homeless patrons.
This training is based on the ALA book, The Librarian’s Guide to Homelessness.
Ryan Dowd has spent most of his career as Executive Director of Hesed House, a large homeless shelter outside of Chicago, Illinois. In addition to running the shelter, Ryan trains organizations around the world how to compassionately manage problematic behavior from troubled individuals. His book, The Librarian’s Guide to Homelessness, was published by the American Library Association. Ryan is a licensed attorney and has a Master’s of Public Administration.
More information on breakout sessions will be added later.
All attendees to PLAN events are asked to follow the World Health Organization’s prevention and care recommendations and the guidelines issued by the Centers for Disease Control and Prevention leading up to and during the event.
If you are feeling ill or have been in contact with anyone who has been either diagnosed with coronavirus disease (COVID-19) or who has been exposed to someone known to have coronavirus disease (COVID-19), we ask that you do not attend this event.
PLAN will continue to monitor the situation and will follow any communications and instructions provided by our event host venues, local officials, and national health organizations should the situation change.