Webinar: Let’s Get Personal with Linda Bruno

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Date(s) - 08/04/2020
2:00 pm CDT - 3:00 pm CDT

Photo of rocks made up to look like people

Organizations everywhere are trying to set themselves apart and the library world is no different – or at least we shouldn’t be. Just a decade or so ago, we didn’t worry about “competition,” but now it’s rampant. Bookstores, online resources, Smartphones, even Starbucks! All are competing for “our customer.”

What can we do to make sure our patrons remain loyal to us and realize our value? How can we make our customers feel so special, they can’t wait to return? How do we make sure we don’t tend to lump them into a big group called “our customers?”

In this 60-minute webinar, we’ll look at how personalization may be one key that can help us remain first in our customers’ hearts in today’s competitive environment.

Linda Bruno develops and conducts training for library clients across the United States. She offers a wide variety of topics such as customer service, supervisory skills, and personalities (along with many others). She loves the learning that happens when people share their experiences in this thing we call life!


Register for the live webinar OR the webinar recording on our Zoom platform. By doing so, even if you don’t attend the live event, you will receive a link to the webinar recording after the event. Please email if you have any questions.

For FY2021-22, 70% of the total costs for the PLAN Continuing Education program ($220,000) is supported by federal money, and 30% of this program ($92,991) is supported by state money. The total budget of the project is $312,991.