Webinar: 17+ Ways to Nurture Customer Relationships with Linda Bruno

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Date(s) - 02/19/2020
2:00 pm CST - 3:30 pm CST


If you look up the word relationship, you’ll find something along the lines of… “the relation connecting or binding participants in a relationship” or… “a specific instance or type of kinship.”

Although normally you may not think of binding your customers (although sometimes you might feel like you’d like to!), maybe the more accurate meaning of “relationship” when it applies to our customers would be to blend those two statements. I like to think of customer relationships as a “binding kinship.” In other words, something draws them – and keeps them coming – to your library. Often that something is “kinship.” They like how they feel when they come to your library. It has become their “third place.”

In this 90-minute webinar, we’ll talk about how to nurture relationships with your customers to keep them coming back. We’ll develop a list of simple, cost-free, easy-to-implement ways to make them feel welcome. When they feel welcome, they’re more likely to be an advocate for your library – and we can all use more advocates!

Linda Bruno develops and conducts training for library clients across the United States. She offers a wide variety of topics such as customer service, supervisory skills, and personalities (along with many others). She loves the learning that happens when people share their experiences in this thing we call life!


Register for the live webinar OR the webinar recording on our Zoom platform. By doing so, even if you don’t attend the live event, you will receive a link to the webinar recording after the event. Please email us if you have any questions.

For FY2021-22, 70% of the total costs for the PLAN Continuing Education program ($220,000) is supported by federal money, and 30% of this program ($92,991) is supported by state money. The total budget of the project is $312,991.