Date(s) - 09/01/2020
2:00 pm CDT - 3:00 pm CDT
We’ve all heard of using “the golden rule” when dealing with others. Some of us have even heard of using “the platinum rule.”
But did you know that some sources say that rhodium is the most valuable of precious metals? Isn’t that the standard by which we might want to gauge our treatment of our patrons?
In this 60-minute webinar, we’ll brainstorm ways we can treat them in such a way that they’ll realize how much we value their presence in our libraries – even if it’s virtually.
We’ll look at how we can make our patrons feel as if they are our most precious resources – because indeed, they are the reason we have a job.
It never hurts to look at ways we can make sure they’re glad they came to us!
Linda Bruno develops and conducts training for library clients across the United States. She offers a wide variety of topics such as customer service, supervisory skills, and personalities (along with many others). She loves the learning that happens when people share their experiences in this thing we call life!
Register for the live webinar OR the webinar recording on our Zoom platform. By doing so, even if you don’t attend the live event, you will receive a link to the webinar recording after the event. Please email us if you have any questions.For FY2021-22, 70% of the total costs for the PLAN Continuing Education program ($220,000) is supported by federal money, and 30% of this program ($92,991) is supported by state money. The total budget of the project is $312,991.