Date(s) - 05/21/2020
2:00 pm CDT - 3:30 pm CDT
Perhaps you’ve heard the myth that since the customer is always right, you have to say yes to whatever they want. Or another myth that says you need to say yes to everyone and everything in order to “keep the peace.”
News flash! Not only is the customer not always right, there are certainly times when you can and should use the power skill of saying no. And the same applies in other areas of your life – whether that means saying no to your boss, a co-worker, a friend, or even a family member! Yikes!
Genuine interactions with people require trust, respect and focus on the needs of the individuals involved, and that includes you. When we view those qualities through the lens of how we’re treating ourselves, we may discover that the best thing we can do for ourselves AND others is to learn to say no.
In this 90-minute webinar, we’ll help you determine when it’s appropriate to use that important little word. More importantly, you’ll learn to develop this power skill in a way that maintains the relationships you’ve worked so hard to earn.
Linda Bruno develops and conducts training for library clients across the United States. She offers a wide variety of topics such as customer service, supervisory skills, and personalities (along with many others). She loves the learning that happens when people share their experiences in this thing we call life!
No more seats are available for this webinar. The recording will be on our website within 48 hours after the live event. You can also send us an email and we’ll let you know when the recording is available.For FY2020-21, 83% of the total costs for the PLAN Continuing Education program ($220,000) is supported by federal money and 17% of this program ($44,000) is supported by local money. The total budget of the project is $264,000.