09:46:26 From Amy An to Regina Burgess(Privately) : Hello, I am here. Wanted to check that the tech is all working 09:46:51 From Regina Burgess to Amy An(Privately) : I don't see you microphone. Do you want to try to talk? 09:47:24 From Amy An to Regina Burgess(Privately) : I just talked, no sound? 09:47:29 From Regina Burgess to Amy An(Privately) : No 09:48:09 From Amy An to Regina Burgess(Privately) : Just retested and tried again? no sound? 09:48:27 From Regina Burgess to Amy An(Privately) : No. It doesn't look like your audio is connected. 09:48:35 From Amy An to Regina Burgess(Privately) : I will log out an in again 09:49:31 From Amy An to Regina Burgess(Privately) : I just tried again, no sound? 09:49:48 From Regina Burgess to Amy An(Privately) : No. Click on the dropdown box next to the microphone icon. What is checked? 09:50:39 From Regina Burgess to Amy An(Privately) : You can also test your speakers and microphone there. 09:51:16 From Amy An to Regina Burgess(Privately) : the drop down box has test speakers (which I did, all is well it says) and audio settings 09:51:23 From Amy An to Regina Burgess(Privately) : there is nothing to check 09:51:38 From Regina Burgess to Amy An(Privately) : Did you test your audio? 09:51:42 From Amy An to Regina Burgess(Privately) : yes 09:51:47 From Amy An to Regina Burgess(Privately) : it says it works 09:52:10 From Regina Burgess to Amy An(Privately) : Are you remoted in to your work computer? 09:52:16 From Amy An to Regina Burgess(Privately) : no, using my laptop 09:52:35 From Amy An to Regina Burgess(Privately) : I use this laptop and headset for lots of zoom meetings, I don't have a problem usually 09:52:39 From Melanie Norberto to All panelists : Yes 09:52:53 From Melanie Norberto to All panelists : I did not hear her. 09:53:42 From Regina Burgess to Amy An(Privately) : Did you hear me? 09:53:57 From Amy An to Regina Burgess(Privately) : no, I will exit and enter again 09:55:12 From Amy An to Regina Burgess(Privately) : I am back, can you hear me? 09:56:11 From Melanie Norberto to All panelists : I can hear now 10:01:41 From Jesper Jensen to All panelists : PPt. 10:01:44 From Melanie Norberto : I just see the powerpoint 10:01:52 From Lisa Murphey to All panelists : both 10:01:54 From Kelli Herm to All panelists : I can see the chat under powerpoint 10:02:06 From Carrena Balderson : Nope 10:02:09 From Lydia Silbernagel to All panelists : No 10:02:09 From Heather Reed to All panelists : nope 10:02:10 From Charlotte Barnes : no 10:02:28 From Christina Butcher : I don't hear any audio on my end. 10:02:58 From Megan Fontaine to All panelists : @Christina, are you listening on headphones? Your computer might not be sending the sound to the right audio output. 10:03:28 From Regina Burgess : @Christiina, you might try to log out and log back in if you are still having issues. 10:03:30 From Melanie Norberto : Christina, did you join with audio? Check the audio options in the bottom left corner. 10:03:46 From Christina Butcher : Got it now -- thank you so much! 10:04:01 From Regina Burgess : @Christina: Yay! 10:07:55 From Heather Reed to All panelists : yes 10:07:55 From Megan Fontaine : Yes 10:07:56 From Susan Crutchfield : no 10:07:58 From Carrena Balderson : Yes 10:07:59 From Lydia Silbernagel to All panelists : Yes 10:07:59 From Lena Phelps : no 10:07:59 From Kelli Herm to All panelists : no 10:08:00 From Sarah Divine to All panelists : Yes 10:08:00 From Melanie Norberto : Yes 10:08:00 From Debra Humphrey : no 10:08:00 From Ann Hardy to All panelists : yes 10:08:00 From Ginny Howerton to All panelists : no 10:08:01 From Elizabeth Bennett : yrs 10:08:01 From Corsina McGriff : no 10:08:02 From Christina Butcher : No 10:08:02 From Jesper Jensen to All panelists : yes 10:08:02 From Diana Alexander to All panelists : no 10:08:03 From Meagan Bonnell to All panelists : yes 10:08:03 From Susie Del Rosario to All panelists : yes 10:08:04 From Emma Massaglia : yes 10:08:05 From Marli to All panelists : yes 10:08:06 From Katherine Owens to All panelists : no 10:08:06 From Emily McClellan : No 10:08:06 From Jennifer Tart to All panelists : no 10:08:09 From Brad Powell to All panelists : no 10:08:10 From Charlotte Barnes : No 10:08:10 From Anne Casey to All panelists : yes 10:08:13 From Lisa Murphey to All panelists : no 10:08:14 From Melanie Davis to All panelists : Yes 10:08:39 From Carrena Balderson : Engaging coworkers to the mission 10:08:43 From Katherine Owens to All panelists : How to convince fellow staff to come to events we offer. 10:08:47 From Kelli Herm to All panelists : Just hoping to learn more about it- I help chair our marketing team for the library. 10:08:49 From Anne Casey to All panelists : communicating better with university administration 10:08:52 From Doris Van Kampen to All panelists : increase and sustain morale in uncertain times 10:08:55 From Jesper Jensen to All panelists : How to get buy-in from customers. 10:08:56 From Emily McClellan : How to make communication more clear among employees within this virtual landscape 10:08:57 From Heather Reed to All panelists : help motivate co-workers and making sure everyone is on the same page. 10:08:58 From Emma Massaglia : How to do this successfully in my library 10:09:03 From Charlotte Barnes : be more fully engaged in what's going on at work 10:09:07 From Gregory Robinson : yes 10:09:15 From Caroline Askew : Yes, and I hope to learn new tips and tricks to effectively market to faculty at the college beyond the library. 10:09:37 From Corsina McGriff : Ways that I can better serve on the marketing commitee 10:10:02 From Gregory Robinson : hope to learn ways to use it in relation to our goals 10:11:13 From Jesper Jensen to All panelists : I meant staff 10:17:29 From Maria Goodspeed to All panelists : Marketing, in all of its forms, is really crucial for libraries. Librarians are not necessarily naturals at marketing, so presentations like this one are very helpful! 10:17:49 From Maria Goodspeed : Marketing, in all of its forms, is really crucial for libraries. Librarians are not necessarily naturals at marketing, so presentations like this one are very helpful! 10:19:42 From Kelli Herm to All panelists : We created in internal FAQs lib guide for questions when our library moved fully online due to the pandemic 10:21:40 From Emily McClellan : Our organization has an “internal communication team” 10:21:53 From Kelli Herm to All panelists : That’s great Emily! 10:21:55 From Melanie Norberto : We have a chat board of sorts for the whole county system. Staff will say something like "I just found out about x amenity that you can access here." 10:22:10 From Carrena Balderson : Should surveys be anonymous? 10:22:26 From Emily McClellan : We still have an overwhelming amount of communication methods - it’s overwhelming 10:28:58 From Kelli Herm to All panelists : doing a survey sounds like a good idea. 10:29:02 From Emma Massaglia : marketing audit 10:29:06 From Katherine Owens to All panelists : Survey 10:29:44 From Maria Goodspeed : Establish a communication team to market the mission 10:29:56 From Melanie Norberto : Assess the overwhelming amount of emails we get on all sides. Because a lot of the information ends up slipping right past and getting lost. 10:30:31 From Katherine Owens to All panelists : Our college addressed emails a few years ago by requiring everyone to submit information to one person who sends out one long email a week,. 10:30:46 From Kelli Herm to All panelists : Thank you! Interested in reading more on this topic 10:30:48 From Maria Goodspeed : Thank you! 10:30:50 From Emily McClellan : Thank you so much, Amy. This was very informative 10:30:54 From Charlotte Barnes : Thanks 10:30:55 From Katherine Owens to All panelists : Thank you. 10:30:55 From Jesper Jensen to All panelists : Thank you. 10:30:57 From Melanie Davis to All panelists : Thank you so much! 10:30:59 From Sarah Divine to All panelists : Thank you, Amy! 10:31:01 From Emma Massaglia : Thank you! This was a nice snippet of information! 10:31:02 From Megan Fontaine : Great summary of the information. This will be very useful for us! 10:31:02 From Susan Crutchfield : Thank you. Very interesting since I wasn't aware of internal marketing 10:31:03 From Melanie Davis to All panelists : Have a great day! 10:31:22 From Susie Del Rosario to All panelists : thank you