13:58:46 From Carol Mayhall : Good afternoon, Everyone. 13:58:53 From Regina Burgess : Hi Carol! 13:59:06 From Terry Rogers to All panelists : Hello Carol! 13:59:15 From Lillie Ealum to All panelists : Hello everyone. 13:59:27 From Laura Keeble : Hello Everyone! 13:59:34 From Carol Mayhall : How are you doing, Regina? 13:59:38 From portia McQueen to All panelists : Hello Carol. Hope you are well. 13:59:43 From Regina Burgess : I am well, thanks! I hope you are, too! 13:59:53 From Lisa Murphey to All panelists : Good afternoon. 13:59:59 From Susan Crutchfield to All panelists : Checking audio could someone please say something? Thank you 14:00:09 From Carol Mayhall : Yes indeed. :-) 14:00:40 From Charlotte Barnes : Hi! 14:00:43 From Lynn Mayfield : Hello 14:00:53 From sylvie szafranski to All panelists : Hi! 14:01:37 From Sue Moyer : Good afternoon everyone. 14:01:57 From Becky Marsh to All panelists : Hello 14:02:19 From James Elliott to All panelists : Hi all! Greetings from Tallahassee fl FSU 14:02:24 From Regina Burgess : Handout: https://www.plan.lib.fl.us/files/20200519_handout.pdf 14:05:09 From Cindy Dorfeld Bruckman : That is SO TRUE! 14:05:38 From Pat Gilleland : Yes! It used to drive me crazy as an employee too :-( 14:08:10 From Pat Gilleland : OMG 14:09:19 From Sue Moyer : Yes! 14:09:37 From Sue Moyer : Appreciation and trust goes a long way. 14:11:19 From James Elliott to All panelists : I hate that Need to Know, especially if it affects my job or staff. 14:11:49 From James Elliott to All panelists : yep 14:12:16 From Sue Moyer : The lack of sharing with the staff members is so frustrating. 14:12:54 From Pat Gilleland : Good point 14:13:20 From portia McQueen : we stop sharing or asking. 14:13:37 From Sue Moyer to All panelists : @portia EXACTLY! 14:14:29 From Sue Moyer to All panelists : I totally need to know the "why". 14:15:05 From Regina Burgess : I still say that every day! 14:15:24 From Cindy Dorfeld Bruckman : Health insurance is what I'm working for at this point! 14:16:35 From Cindy Dorfeld Bruckman : Listens 14:16:40 From Susan Crutchfield : great listerner 14:16:41 From Sue Moyer to All panelists : Trust 14:16:41 From Lynn Mayfield : listens 14:16:43 From Michelle Ray to All panelists : Empathy 14:16:43 From Heather Bryan : communication 14:16:44 From Lisa Murphey : care 14:16:48 From Elizabeth Rodriguez to All panelists : not micro manager 14:16:51 From Amy Dickinson to All panelists : Protecting and caring for your employees 14:16:53 From Peggy Glatthaar : Share and listen 14:16:54 From Susie Del Rosario to All panelists : respect 14:16:54 From Pat Gilleland : Talk to people 14:16:56 From Lillie Ealum : Concern 14:16:59 From Ernestine Holmes : listen and care 14:17:04 From Pat Gilleland : Empathy 14:17:05 From LIsaMarie Bartusik to All panelists : tough love 14:17:07 From Amy Dickinson to All panelists : Address the problems 14:17:09 From Sue Moyer to All panelists : Respect 14:17:14 From Heather Bryan : willing to “get their hands dirty” 14:17:22 From Susan Crutchfield : fairness 14:17:22 From Lynn Mayfield : praise specifically, not just we appreciate you, but you did a great job on ___ 14:17:27 From Sue Moyer to All panelists : Nobody cares what you know if they don't know that you care. 14:17:29 From Carol Mayhall : They are available and listen and what consider what you are saying. 14:17:30 From Alicia Antone to All panelists : Forgive when you make mistakes. AND FORGET them! 14:17:39 From Lynn Mayfield : Right 14:17:42 From Pat Gilleland : Flexible 14:17:43 From portia McQueen : Listen! Listen. 14:17:50 From Krystal French to All panelists : let's you know what we are working towards, Gives guidance. 14:17:51 From Ernestine Holmes : saying thank you 14:17:53 From Amy Horosky : Team player, they don't think it's their way or no way 14:18:08 From Cindy Dorfeld Bruckman : Willing to accept suggestions. 14:18:08 From Cynthia Harley : Trust 14:18:21 From Pat Gilleland : Knows their employees as people not just as employees 14:18:39 From Sue Moyer to All panelists : Horrible 14:18:39 From Amy Dickinson to All panelists : excused 14:18:40 From portia McQueen : They can make you want to try to do the best you can do! 14:18:46 From Lillie Ealum : flexibility in day to day 14:18:46 From Lynn Mayfield : He doesn't really mean it 14:18:59 From Heather Bryan : like you weren’t worth the time 14:19:09 From portia McQueen : He didn't know you did. 14:19:42 From portia McQueen : Yes! 14:20:32 From Cynthia Harley to All panelists : From: Cynthia Harley Yes 14:20:46 From portia McQueen : Its a challenge everyday. 14:22:14 From portia McQueen : Its a vicious cycle 14:23:35 From Cindy Dorfeld Bruckman : I supervise people who are half my age and they constantly teach me. I think a good supervisor is willing to also learn and accept suggestions from staff. 14:24:09 From portia McQueen : These bad feelings can hurt! 14:25:54 From Cynthia Harley : From Cynthia Harley, I tell my staff, I'm not to old learn from anyone. 14:26:12 From portia McQueen : Listen to the suggestions. Seems like they don't care. 14:27:58 From portia McQueen : Humility is a wonderful thing to be given. 14:29:56 From Pat Gilleland : We're all making it up as we go along-but you still have to be willing to make decisions 14:31:27 From portia McQueen : We are all human. 14:37:43 From Cindy Dorfeld Bruckman : I tell staff to "brag" about good things they have done on their monthly reports. I then use those to help write performance reviews. 14:39:00 From portia McQueen : When we rise to the top always bring the person you started out with. And that is you. 14:44:57 From Michelle Joy : Publish your own newsletter! 14:45:44 From Joanne Tremblay to All panelists : Being driven.. I am learning the lesson of accepting that others are not so. 14:46:16 From Regina Burgess to Pat Gilleland and all panelists : Pat -- can you see everyone else's comments in the chat box? I got an email from someone who says she can only see her chats and mine. 14:46:30 From Pat Gilleland : I can see everyone 14:46:42 From Regina Burgess to Pat Gilleland and all panelists : Thanks! 14:46:50 From Joanne Tremblay to All panelists : Yes, it does :( 14:47:49 From Joanne Tremblay to All panelists : LOL- yes 14:48:14 From Susan Crutchfield : had a supervisor that would say "no rush on that" then she would email me the next day asking for it 14:48:34 From Joanne Tremblay to All panelists : no rush is tomorrow 14:48:58 From Susan Crutchfield : gosh had one like that too! 14:49:00 From Michelle Joy : YES! It's terrible!! 14:49:05 From Pat Gilleland : No one I know has passed the test for clairvoyance yet 14:49:36 From James Elliott to All panelists : I had a boss who would be vague on their requirements for a report, and then chastise me for things I didn't include (that were not asked for). 14:49:36 From Lisa Murphey : This was important to learn. When I would say no hurry, it didn't get done. Deadlines are helpful so they know what my expectations are. 14:50:06 From Lisa Murphey : True. Or ask when it can be completed. 14:50:06 From Susan Crutchfield : I started asking for a deadline 14:50:15 From Michelle Joy : Pat, if they did they aren't doing small tasks! 14:50:24 From James Elliott to All panelists : deadlines, and check-points. deadline a month away, have a mid point check up "how are you doing on this at this point?" 14:51:04 From Susan Crutchfield : sure does 14:53:05 From portia McQueen : This is true. 14:53:41 From Michelle Joy : how do we find these out? 14:53:52 From Michelle Joy : definitely! 14:54:12 From Joanne Tremblay to All panelists : I am in the same boat as Michelle 14:56:20 From LIsaMarie Bartusik to All panelists : and they're positive. It's hard to buy into a personality test that uses terms with negative connotations. 15:00:07 From Pat Gilleland : I need to sign out. Thanks, Linda! 15:03:19 From Cindy Dorfeld Bruckman : But sometimes we are not doing great. How about a reply that says "hanging in there." Is that negative? 15:03:36 From LIsaMarie Bartusik to All panelists : It is eerie to hear a staff person on Wednesday repeat a negativity you spouted to them on Monday - Reality check! 15:04:09 From Cindy Dorfeld Bruckman : None. It sounds like Eeyore! 15:04:30 From Michelle Joy : aww but Eeyore <3 15:05:07 From James Elliott to All panelists : My apologies, I need to go on. I'll catch the closing on the recording. 15:05:19 From Brenda Wright to All panelists : I have to go, but his has been great. Thank you so much. I will catch the rest from the recording. Thanks again. 15:06:27 From Michelle Joy : yes! Don't bottle it up! 15:06:53 From portia McQueen : Give in to it and then take yourself out of it. 15:07:34 From Cindy Dorfeld Bruckman : But one of my personal pet peeves is when I go to the grocery store and a cashier I don't know says in a sing-songy voice "and how are you today?" when I know they don't really want to know and expect me to say "fine." Whatever happened to greetings like "good morning" "good afternoon" "have a great rest of your day?" 15:07:57 From Cindy Dorfeld Bruckman : Perfect, 15:08:32 From Michelle Joy : especially at publix! 15:09:21 From Joanne Tremblay to All panelists : we have to smile with our eyes 15:09:35 From Cindy Dorfeld Bruckman : One of my employees and I exchange "Helloooo" a la Mrs. Doubtfire! ;-) 15:09:41 From Michelle Joy : but publix really does make you feel loyal and decent while working there 15:11:32 From Sue Moyer to All panelists : Everyone should feel valued and important 15:12:37 From Lisa Murphey : Pet peeve is when my "thank you" is answered with "no problem" instead of a "you're welcome". 15:13:35 From Lisa Murphey : yep! 15:13:56 From portia McQueen : YES. 15:15:08 From Michelle Joy : can you imagine how she felt every day! 15:16:43 From Michelle Joy : also show them how to balance! 15:17:49 From Cindy Dorfeld Bruckman : Remain calm 15:17:51 From Susan Crutchfield : calm and assertive 15:18:02 From Amy Dickinson to All panelists : praise and recognition 15:18:06 From Sue Moyer to All panelists : calm 15:18:07 From Michelle Joy : yes! calm and assertive for sure 15:18:14 From portia McQueen : Calm 15:18:19 From Susan Crutchfield : balance 15:18:28 From Lillie Ealum : welcoming constructive criticism 15:18:29 From LIsaMarie Bartusik to All panelists : Remember 'little' promises are as important as the big 15:18:38 From Joanne Tremblay to All panelists : Knowing my strength/weakness 15:18:42 From Michelle Joy : definitely hard to balance! 15:19:21 From Ernestine Holmes : approachable and balance 15:20:08 From Amy Dickinson to All panelists : It would be great if that could be arranged 15:20:22 From portia McQueen : Sometimes it starts to feel that criticism is what you getall the time. 15:20:25 From Michelle Joy : would be nice if some things were fixed that easy! 15:22:59 From Jacqueline Wiscaver to All panelists : I can't find the reflection sheet. Can you please send it to me? 15:23:36 From Regina Burgess : Handout: https://www.plan.lib.fl.us/files/20200519_handout.pdf 15:23:45 From Amy Dickinson to All panelists : Not as much as I should 15:23:49 From Susan Crutchfield : in most cases and yes 15:24:26 From portia McQueen : Yes it does. 15:24:36 From Michelle Joy : I need to take time to listen to people I only interact with online. yes I do try to write letters when I can 15:24:43 From LIsaMarie Bartusik to All panelists : I recognize in email so it can be kept for promotion packets 15:24:53 From Michelle Joy : YES I do that too! 15:24:55 From Cindy Dorfeld Bruckman : Sometimes the employee may be in another location or department, and I find emailing and cc'ing to their supervisor can still be effective. 15:25:32 From Michelle Joy : definitely! 15:25:44 From Susan Crutchfield : dito 15:25:55 From Michelle Joy : just getting not-junk-mail is a reward! 15:27:48 From Michelle Joy : yes! schedule and don't peek at emails during it! 15:28:18 From Susan Crutchfield : I lose interest 15:28:27 From Sue Moyer to All panelists : they think that we aren't interested 15:28:28 From Michelle Joy : we make them feel like we don't care 15:28:52 From Carol Mayhall : Shows they aren't interested in you. 15:28:56 From portia McQueen : you are not listening to me...... 15:29:19 From Susan Crutchfield : balance 15:29:26 From Sue Moyer to All panelists : Definitely balance 15:29:28 From Susan Crutchfield : not sure how yet 15:29:31 From Lisa Murphey : Work on matching my actions and reactions to the words I say. 15:29:32 From Michelle Joy : I do this too much after work and I don't want my fiancé feeling like I'm not enjoying time with him 15:30:04 From portia McQueen : Thank you notes and balance. 15:30:13 From Michelle Joy : I need to balance... not sure how though. But I am going to set reminders to contact people regularly 15:30:17 From Cindy Dorfeld Bruckman : Buy some notes for handwriting. ;-) 15:30:29 From LIsaMarie Bartusik to All panelists : Mindful incidental interactions with coworkers. 15:30:55 From Amy Horosky : Not get overwhelmed with lists. Take care of things right now if I can. 15:30:59 From Lisa Murphey : I have to step out. Thank you so much. 15:31:01 From Cindy Dorfeld Bruckman : And post-its are not the same! :-) 15:31:24 From Sue Moyer to All panelists : I love the idea of handwritten notes. 15:31:28 From Sue Moyer to All panelists : Thank you so very much. 15:31:28 From Susie Del Rosario to All panelists : Thank you Linda 15:31:29 From Ernestine Holmes : thank you 15:31:29 From Cynthia Harley : Cynthia Harley, continue with my weekly checkin 15:31:32 From Michelle Joy : thank you so much Linda! 15:31:32 From Becky Marsh to All panelists : Thank you Mrs. Linda 15:31:34 From Elizabeth Rodriguez : thank you! 15:31:35 From Susan Crutchfield : Great webinar thank you LInda 15:31:38 From Colleen Hooks to All panelists : thank you! 15:31:39 From LIsaMarie Bartusik to All panelists : Thanks! 15:31:42 From Cynthia Harley : Thank you 15:31:43 From portia McQueen : THANK YOU! 15:31:43 From Peter Spyers-Duran to All panelists : Thank you very much Linda! 15:31:45 From Cindy Dorfeld Bruckman : another wonderful webinar. Thx Linda. 15:31:47 From Terry Rogers : Thank you Linda 15:31:49 From Amy Horosky : Thank you!!