14:02:03 From Regina Burgess : Handout: https://www.plan.lib.fl.us/files/20200804_handout.pdf 14:06:22 From Janet Loveless to All panelists : Curbside only 14:06:22 From Amy Hauptman to All panelists : Curbside service, Ask a Librarian (virtual), phone service 14:06:23 From Emily McClellan : We’re doing curbside - we’re at a university and we open for students on Aug. 17 14:06:27 From Thomas Mann to All panelists : We're open for curb-side only. 14:06:36 From Emily McClellan : Yep 14:06:38 From Anna Florence : we are open of limited service 14:06:41 From Susan Wright : curbside p/u and computer reservations 14:06:48 From Janelle Gonzalez : We are open for business-no programming. Regular schedule 14:06:49 From Lena Phelps to All panelists : regular services but limited numbers allowed. we opened May 18 with limited service 14:06:51 From Beverley-Ann Galloway : Essential srvices 14:06:51 From Debra Humphrey : Still closed, curbside, virtual assistance 14:06:57 From Cathleen Kruse : Curbside service and phone reference and holds 14:07:01 From Rachel Nicholas : Curbside or pickup for holds. No browsing. 14:07:07 From RHONDA JFFERSON to All panelists : by phone and curbside service 14:07:37 From Susan Crutchfield : Our library is not open and won't open until classes start late August. Thinking of curbside service but still in the works. All fabric chairs have been removed and replaced with chairs easy to clean. Limited services such as Ask a Librarian. 14:08:57 From Thomas Mann to All panelists : I notice this even on phone calls. 14:09:10 From Thomas Mann to All panelists : Yes. 14:09:12 From Amy Hauptman to All panelists : We called patrons who had been registered for Summer Learning last year to sign them up this year. I also contacted the local preschools/daycares. 14:09:43 From Amy Hauptman to All panelists : The Grab and Go food service we contacted patrons from the Summer Learning list. 14:10:42 From Susan Wright : Call them by name 14:11:21 From Anna Florence : Call the elderly that we haven't seen 14:11:48 From Sharon Samuels : we serve lunch by calling and remind them every Monday that the lunch will be serve 14:12:03 From Janet Loveless to All panelists : Kindness and a smile in your tone and voice. 14:12:30 From Amy Hauptman to All panelists : Kept in touch with our Friends Group on What's App. Been telling them about any services and special community help. 14:13:28 From Sharon Samuels : We send cards to the friends of the library. They appreciate it 14:13:47 From RHONDA JFFERSON to All panelists : We've called several of our elderly customers just the other day and they ask us to check on them every now and then. 14:14:03 From Rachel Nicholas : Saw a patron was putting items on hold on x topic. Our branch just got a new book on x. Called to ask if they wanted it added to their holds in case it was overlooked on the catalog browse. They were thrilled. 14:14:51 From Amy Hauptman to All panelists : We've been giving away books to the children with the Grab and Go Service every week. 14:16:58 From Sharon Samuels : yes 14:17:05 From Sharon Samuels : so true 14:17:06 From Amy Hauptman to All panelists : Absolutely. It has helped to connect with our patrons. 14:19:51 From Amy Hauptman to All panelists : Broward County has all staff report to their Branch Manager what they have done each day. This is added to our Closure Log. 14:25:53 From Susan Wright : Privacy 14:26:05 From Amy Hauptman to All panelists : Being intrusive 14:26:55 From Thomas Mann to All panelists : Someone who needs more and more. 14:28:29 From Susan Crutchfield : irate patron 14:28:31 From Amy Hauptman to All panelists : Staffing 14:29:34 From Susan Crutchfield : limited staff 14:32:21 From Amy Hauptman to All panelists : Patrons don't want it sometimes 14:32:42 From Rachel Nicholas : Travel directions? 14:44:01 From Anna Florence : Sometimes ask mom if she need help when she have several children 14:45:36 From Susan Crutchfield : moms with small children - can inform mom about the library's children collection and point out the part that's appropriate for small children. 14:46:06 From Susan Crutchfield : good piont 14:46:09 From Susan Crutchfield : point 14:46:32 From Amy Hauptman to All panelists : I ask the children what books or authors they have liked in the past. 14:46:45 From Amy Hauptman to All panelists : True 14:46:51 From Peggy Gilley : Ask the kids their favorite books are and incorporate them into Storytime planning. 14:47:27 From Thomas Mann to All panelists : Older Adults: Health (diet, exercise, etc.) time for their passion in life, etc. 14:47:32 From Cathleen Kruse : When a child has been completing the Summer Learning program and receiving a prize I check to see if there are siblings and include some extras for the other children at home 14:48:34 From Mo Curley : I run into parents that find it hard to get their children to read. I always ask when do your children like? It opens up a great place to start and I usually hear back from the parents that it has helped to foster a love of reading for their children. 14:48:49 From Mo Curley : what* 14:50:58 From Anna Florence : Learn more about tech things like Ipad, computer and phones cause more elder are getting them and have no knowledge how to use them. 14:51:46 From Anna Florence : Correct 14:54:09 From Amy Hauptman to All panelists : If there are young families in the area have someone come in to discuss how to save for a home 14:54:59 From Amy Hauptman to All panelists : True 14:59:58 From Anna Florence : Give patron my undivided attention and stop doing other things when talking to patron. 14:59:58 From Thomas Mann to All panelists : Agreeing with them that sometime learning new tech is difficult. 15:00:14 From Nancy Newsome to All panelists : help us older folks learn something to be more engaged with the community 15:00:22 From Beverley-Ann Galloway : Give more personal service than personalized. 15:00:40 From Cathleen Kruse : asking about a child's favorite subject to plan programs Thank you. 15:00:45 From Sindhu Gopal : Assist without judgement! 15:01:18 From Amy Hauptman to All panelists : Make sure that people realize we are always taking technology training- that it changes so rapidly 15:01:23 From Susie Del Rosario : Thank you 15:01:26 From Thomas Mann to All panelists : Thanks very much1 15:01:30 From Amy Hauptman to All panelists : Thank you 15:01:31 From Rachel Nicholas : thanks! 15:01:32 From Susan Crutchfield : thank ou 15:01:38 From Janelle Gonzalez : Thanks! 15:01:40 From RHONDA JFFERSON to All panelists : Thank you 15:01:46 From Sindhu Gopal : Thank you! 15:01:46 From Janet Loveless : Thank you! 15:01:47 From Nancy Newsome to All panelists : Thank you!