13:58:17 From Heather : Hello from Nassau County FL :) 13:58:28 From Regina (PLAN) : Hi Heather! 13:59:37 From Heather : Just wanted you to know how much I enjoy and get out of you webinars!!! 13:59:39 From Shirles : Hello from Walton County 14:03:28 From Regina (PLAN) : Yes! All panelists and attendees 14:03:41 From Regina (PLAN) : Handout: https://www.plan.lib.fl.us/files/20200901_handout.pdf 14:06:07 From Dean : Promptness 14:06:20 From Shirles : Customer service 14:06:22 From Amy : Civility 14:06:28 From Heather : smile and great them 14:06:39 From Dean : In a library, I will write back and say working on it if it is going to take several days 14:09:01 From Amy : when they know the answers, 14:09:03 From Bonnie : being warm called over to the next person who needs to help me. 14:09:04 From Alison : Keeping their word 14:09:06 From Kitti : people who know what they're doing 14:09:10 From Amy : Remember my likes, dislikes 14:09:10 From Dean : Do a little more than they expected 14:09:14 From Shirles : pleasant attitude 14:09:35 From Heather : Remember my name in a conversation. 14:10:00 From Dean : I have a company I buy from, and they give a delivery date (but I figured out long ago that is it several days after they will deliver), so the first couple of times I was thrilled...what service! ;) 14:10:15 From Amy : @heather, I know I'm in the minority, but I hate when someone overuses uses my name like we are friends 14:10:54 From Amy : Sometimes I feel that way too, Amy. It depends. 14:12:29 From Heather : depends on the place I am. I totally feel that way, too. 14:12:43 From Susie : AS a customer ,they really wanted you be satisfied that way you will come back 14:13:26 From Dean : oh my wife gets ballistic...darling 14:13:52 From Ann : I don't mind people using my name or calling me "honey" as long as the person is doing their job well and indicating that they care about how they are serving me. 14:15:05 From Heather : tone of voice can be everything 14:15:29 From Dean : walking in and out of shadows...:/ 14:19:08 From Dean : If they had been nice and given her the card and asked her to pay when she came back, she would have been so grateful. 14:19:12 From Amy : curbside service 14:19:14 From Kitti : online cards that work solely on e materials 14:19:51 From Bonnie : self checkout for people that don't want to wait 14:19:58 From Kitti : free books outside for people who can't get a card 14:20:35 From Amy : Setting up accounts, (ex: RBdigital accounts,) if they are having problems with sign in, setting up accounts, etc., I always say, 'I can stay on the phone while you check and see if you can get in, access, set up your account.' 14:21:22 From Kimberly : That's right Amy 14:22:26 From Heather : free wifi out side while closed 14:23:35 From Kitti : online storytime 14:23:59 From Dean : in archives we are doing more research for users rather than pointing to the pile of manuscripts, some of it is to reduce in-person contact 14:24:02 From Martha : online after school activities 14:24:50 From Dean : I know...but we're trying to teach how to research and also get them excited about handling real items 14:24:55 From Shirles : Reading challenge, Viral storytime class 14:26:23 From Dean : I did a virtual scavenger hunt using old photos onine..how many have a cannon... 14:30:20 From Heather : have a reading room 14:30:58 From Shirles : Table with a puzzle on it for patron's to sit at and work on 14:31:53 From Michelle : There is a plant on the table 14:32:11 From Ann : We have a very large homeless population with absolutely no place to go which makes it difficult to create an oasis or a reading nook. That's another topic, though. 14:33:30 From Dean : Please do not toss food to the library staff over the plexiglass dividers! 14:33:43 From Michelle : Love how that is on a children's border lol 14:33:47 From Martha : Not too wordy 14:34:08 From Dean : We actually talked about that... 14:35:26 From Michelle : The clipart is fun 14:35:32 From Heather : not a lot of red ink 14:35:37 From Bonnie : smiley face 14:35:37 From Dean : All start with positive expressions 14:35:40 From Heather : the cute clip art 14:35:41 From Michelle : It grabs your attention more 14:35:41 From Shirles : the way its designed 14:36:03 From Kitti : I think "prohibited" might be better than forbidden! 14:36:06 From Bonnie : positive word choice 14:36:39 From Michelle : The word please goes a long way as well 14:37:19 From Regina (PLAN) : Lol! 14:37:22 From Michelle : Add "We apologize for the inconvenience" 14:37:40 From Kitti : Humor helps. Telling people that unattended children will be given an espresso and a free puppy iis nicer than "mind your children". 14:38:55 From Kitti : Beautiful landscaping, big live oaks and wooden benches 14:39:00 From Michelle : Love this set up 14:39:53 From Michelle : I notice that this is also in view of the circulation desk 14:40:18 From Heather : sadly now we have to wipe stuff down now so not as nice in the chairs. 14:40:22 From Michelle : Bean Bag Chairs are great too 14:41:08 From Michelle : Love this!!! 14:41:12 From Bonnie : no, but it would be great 14:41:38 From Michelle : Due to COVID this would be a great addition to libraries 14:41:54 From Kimberly : Drive thru is neat 14:42:04 From Bonnie : sleeping babies 14:42:42 From Regina (PLAN) : I've heard some libraries say they will continue curbside even when buildings open up completely. 14:43:02 From Regina (PLAN) : :-) 14:43:16 From Michelle : We are continuing Curbside as a continued service 14:44:31 From Michelle : Due to our children's room being closed, we are putting all of our new children's books on carts for browsing 14:44:59 From Bonnie : calling customers that are on hold for sunshine state books and offering them uncatalogued paperbacks of them instead to speed the process up 14:45:00 From Michelle : Virtual Storytimes / programs 14:45:09 From Ann : Pulling books for walk in customers. 14:45:36 From Shirles : encouraging the children to write there own books. and display them in the Library 14:45:49 From Amy : Grab Bag service for kids and adults - fill out a form online and we curate a grab bag of books/movies for you 14:46:37 From Shirles : great ideal 14:47:17 From Shirles : sure 14:47:41 From Shirles : we putobe of those books on Amazon 14:47:50 From Shirles : put one 14:48:37 From Alison : Disabilities 14:49:18 From Heather : retired adults 14:51:38 From Kitti : free movies 14:51:42 From Bonnie : hot spots, tablets and digital movies available 14:52:12 From Mo : ghost hunting kit 14:52:23 From Kitti : we have jazz concerts during Jazz Appreciation Month 14:52:23 From Michelle : That is a great program. 14:52:28 From Shirles : Launch pads. Stem kits 14:52:30 From Heather : had a ukulele consert 14:52:30 From Karen : Seed library for gardeners. 14:52:37 From Dean : We are academic so entertainment is not a priority but we do have a McNaughton rental plan to have popular books for the students that we might otherwise not buy. 14:52:48 From Michelle : Yes Blind Date with a good book. We did that at our Callahan library 14:53:15 From Kimberly : We are introducing hot spots, 14:53:19 From Amy : Oculus Rift VR system 14:53:19 From Dean : yes 14:53:30 From Michelle : Yes it was popular 14:54:12 From Michelle : Kids would love that 14:56:20 From Michelle : Comment cards 14:56:23 From Bonnie : survey monkey 14:56:25 From Kitti : suggestion box 15:00:06 From Dean : I do like the idea of more humorous signs 15:00:26 From Bonnie : I really liked what you said about ownership. I'd like to have our library do something that promotes that feeling. 15:00:29 From Dean : Yes, we are having fights about getting them to keep the masks on after coming in 15:00:51 From Shirles : we are also 15:00:55 From Heather : I like the coffee room a lot 15:01:03 From Kimberly : Give then your undivided attention 15:01:08 From Dean : an hour with you goes by too fast 15:01:16 From Susie : Thank you! 15:01:25 From Dean : Yes, thanks! 15:01:28 From Heather : You are always helpful 15:01:30 From Michelle : Thank you for all of the wonderful ideas 15:01:31 From Shirles : Thank you great class 15:01:31 From Bonnie : thank you 15:01:31 From Sandy : thanks! 15:01:35 From Linda : Thank you. 15:01:38 From Martha : thanks! 15:01:45 From Kimberly : Awesome 15:02:26 From Sheila : Thank you, Linda!