14:02:24 From Regina (PLAN) : Handout: https://www.plan.lib.fl.us/files/20200909_handout.pdf 14:03:34 From Kim : Customer Service 14:03:48 From Kim : hi :) 14:03:55 From Regina (PLAN) : Ability to use email 14:04:13 From Robert : Ability to communicate effectively 14:10:13 From Emma : why are there no chairs? 14:10:24 From Jules : We're scanning course reserves, so we've had to do a whole new procedure on scanning, sending, and tracking this. 14:10:29 From Emma : Yes ma'am! 14:12:16 From Jules : We had a student who didn't like that I scanned two pages at once because it was hard for her to zoom in on the screen, and it printed out too small on 8.5x11. So, we had to add something about printing on 11x17--we fortunately have some of that. 14:14:06 From Emma : AED 14:14:34 From Regina (PLAN) : Plus we get new staff. 14:16:53 From Brenda : Difficult to find time away from the desk to attend training, even if management thinks is important. 14:17:45 From Brenda : :) 14:17:52 From James : Often our training budget per person isn't enough to cover the cost of registration PLUS lodging. 14:18:01 From Regina (PLAN) : Also encourage all your staff and managers to complete PLAN's CE needs assessment we send out in the spring. :-) 14:18:28 From Emma : Seconded, Regina! 14:18:49 From Brenda : If you can only send one, they have to come back and train others. 14:18:50 From Jules : If you're understaffed, it's even harder to find the time. And a lot of places aren't hiring right now. 14:19:20 From Regina (PLAN) : We usually offer scholarships for training (but unfortunately not next year). :-( 14:22:07 From Arlene : yes! 14:22:39 From Arlene : lol 14:25:36 From Jennifer : I provide snacks 14:25:37 From Kim : Food 14:25:39 From James : Reusable drink cups 14:25:39 From June : candy...lol 14:25:48 From Arlene : ice cream 14:25:52 From Regina (PLAN) : Special parking spot 14:25:53 From Emma : library swag! 14:27:23 From Kim : kahoot 14:27:32 From June : make a game 14:27:33 From Kim : a quiz game platform 14:27:42 From Kim : to test who retained info from training 14:28:27 From Ann : Competition. 14:28:37 From Kim : scavenger hunt 14:30:28 From June : I do a train the trainer. 14:32:45 From Arlene : not when each branch is doing their own thing lol 14:36:19 From Kim : ILL ILS 14:36:21 From Regina (PLAN) : MLC 14:36:34 From Regina (PLAN) : No one knows... :-) 14:36:41 From Arlene : I don't 14:36:54 From June : I didn't know either 14:37:03 From Jules : Products we use like Aleph 14:37:03 From James : We have a lot of people who ask "what is OCLC" "What is ILLiad", "What do you mean by "processing the queues"? We have one staff who calls the processing of QUEUES as "doing the call numbers" because we put call numbers in for staff to pull for interlibrary loans. The first time he used that after I started, I was totally confused. 14:37:11 From Ann : Library school was a nightmare for this very reason. 14:37:23 From James : LOL 14:37:51 From Emma : "pull the send list" 14:38:03 From Arlene : and our patrons 14:38:12 From James : yep 14:38:25 From Jules : Patrons don't know what circulation means 14:38:39 From Regina (PLAN) : @Jules: You are so right! 14:38:42 From Emma : Patrons don't know what "catalog" means 14:38:59 From Arlene : I am constantly explaining the difference between interlibrary loan and getting stuff from other branches oh yeah the catalog too! 14:39:14 From Jules : They know what check-out is. I think libraries should change the sign to that. 14:39:24 From Arlene : younger people especially don't understand catalogs 14:39:33 From Emma : @Arlene- SO TRUE, explaining holds and other library branches always comes up! 14:40:01 From Arlene : yes "checkout" or as the students at my first lib job said "rent" 14:40:24 From Arlene : they think it is a search engine 14:40:29 From Jules : When you search in the catalog and say we don't have something, "is that all your locations or just this one?" Have to explain that yes, we're searching all locations when we search. 14:40:33 From James : Arlene, I still get email on "how can I rent a book from the Library?" 14:40:49 From Arlene : lol 14:41:43 From Jules : What drives me nuts in the academic library is "I used the TCC database", which we see in our assessments all the time. Which one??? We have over 100--this happens even when I explain how many databases we have in class. 14:43:29 From Arlene : @jules yes that is what I mean that they don't understand the difference between a search engine, a catalog or a database! 14:43:50 From Arlene : nope 14:44:45 From Arlene : often some of our staff don't really understand these things too 14:44:45 From Regina (PLAN) : I say "CE" a lot, but not everyone knows what that stands for. (Continuing education) 14:44:49 From James : Mine just reads "in meeting, do not disturb unless bringing food or coffee" 14:45:18 From June : love it James 14:46:13 From Emma : would you recommend instead to teach how to find the information if they don't know it? 14:46:15 From June : at least where to get the information 14:47:00 From June : or from who.. 14:47:28 From Arlene : oh something like a staff manual...haha 14:48:04 From Arlene : yes 14:48:18 From Arlene : me too 14:48:31 From June : same here' 14:48:52 From June : don't tell me show me 14:49:50 From Emma : you can reach more patrons with visuals anyway- low literacy patrons, ESOL patrons, etc. will thank you! 14:50:29 From Arlene : ugh! 14:50:57 From Arlene : I emailed/texted for a reason 14:51:04 From Liza : I always need things in writing, too. If you tell me face to face or via phone, I'll completely forget what you said minutes later 14:51:48 From Liza : exactly! 14:53:04 From James : @Liza, me too! 14:54:15 From Kim : PLAN :) 14:54:18 From Arlene : t4ech talk 14:54:20 From Jules : NNLM 14:54:21 From Regina (PLAN) : Awwww! 14:54:25 From Emma : LinkedIn Learning (formerly Lynda) 14:54:25 From Regina (PLAN) : Universal Class 14:54:27 From Arlene : plan sefln 14:54:39 From Jules : National Network of Libraries of Medicine =) 14:54:44 From Arlene : oh yeah NNLM national library of medicine 14:54:47 From Jules : Which, by the way, is free for all libraries to join! 14:57:02 From June : networking is a great way to get other ideas 14:57:05 From Kim : talking with vendors 14:57:08 From Arlene : always learn something new from other people 14:57:09 From James : In the exhibit hall, talking to vendors, at dinner, 14:57:56 From Kim : red cross first aid cpr 14:58:03 From Arlene : health department 14:58:06 From Emma : how to handle/serve underserved communities 14:59:27 From Regina (PLAN) : Yes 14:59:28 From Jennifer : yes 14:59:28 From Liza : yes 14:59:29 From June : yes 14:59:29 From Angela Jones : yes 14:59:30 From Brenda : yes 14:59:31 From James : yes 14:59:31 From Kara : yes 14:59:33 From Sindhu Gopal : Yes 15:05:31 From Arlene : oh yes 15:06:20 From June : that is exactly right!! 15:09:32 From Ann : I choose morale. 15:09:34 From Arlene : morale 15:09:42 From Kim : culture and morale 15:10:00 From June : building someone confidence 15:10:04 From Kara : team morale!! Our biggest issue right now! 15:10:10 From Arlene : Promote a culture of lifelong learning 15:14:35 From Kim : Train with an eye to making them better people as well as employees 15:19:40 From June : library is a "safe Place" 15:19:53 From Ann : We have a large homeless population and they use the library regularly. 15:20:11 From Emma : we have free program rooms 15:21:36 From Jennifer : annually since we set new ones 15:22:06 From Mo : all our new staff meet with our director to go over our mission and vision 15:22:54 From Ann : Most mission statements are too complicated to readily verbalize. It's a problem. 15:23:53 From Ann : I'm stealing that. Grow. Explore. Discover. 15:25:33 From Regina (PLAN) : Intellectual freedom 15:26:01 From Kim : some knowledge of library funding sources 15:27:19 From Emma : Step back and assess what we as an organization assume about staff and patrons. 15:27:27 From Kim : general greeting procedures - how to make patrons feel welcome 15:27:32 From Emma : Yes! 15:28:55 From Ann : Creating brief Ppts for snippets of training. 15:28:56 From Arlene : asking staff what their goals are 15:28:57 From Emma : Make sure that staff are trained on a consistent, ongoing, and routine way! 15:29:30 From Arlene : I love the "snippets" 15:29:43 From Arlene : Thank you! 15:29:44 From Emma : Thank you! 15:29:48 From June : thank you 15:29:49 From Kim : Thank you, Linda! :) 15:29:53 From Jules : Thank you 15:29:56 From Kara : You gave us a lot to think about. Thanks!